St Helens & Knowsley Health Informatics Service is recognised as a leader in the delivery of Information Management and Technology support services and systems to NHS organisations.
They provide managed IT services, including web filtering and security for 60 sites, serving 17,500 users. St Helens & Knowsley HIS delivers IT solutions nationally across the NHS, private healthcare, community care, charities and more. They needed a web filtering solution which would be able to cope with the complex needs of all service users.
According to Stephen Brookes, Network and Telecoms Manager: “The filter categories on our previous solution were outdated”. They needed a filter intelligent enough to recognise terminology used in the sector, such as “drugs”, and ensure that necessary resources weren’t blocked for staff using the web for medical purposes.
Due to the changing staff demands of the NHS, having the flexibility to add new users without additional charges each time was going to be key. They also had issues with users using anonymous proxies to get around the existing filtering — they needed to stop unauthorised, potentially dangerous web access, as well as being able to monitor and report on user activity in real time.and Dropbox needed to be blocked.
The filter categories on our previous solution were outdated.Stephen BrookesNetwork and Telecoms Manager
Since Smoothwall there are no back doors and no hiding places. Now it’s simply not possible to get around the filtering!
What I like the best are the friendly, knowledgeable salespeople and tech people that really listen.Stephen BrookesNetwork and Telecoms Manager
Smoothwall is the only web filter aware of the content and context of web pages, and won’t overblock on simple keywords like ‘drugs’. Staff can now get access to the resources they need, without having to contact IT to unblock genuine health related websites.
St Helens and Knowsley HIS qualified for the Healthcare Estate Licence – an industry first for web filtering. Users can be added whenever new premises are added to the estate – without worrying about their budgets.
The risk presented by the use of anonymous proxies to get around controls has now gone: “Since Smoothwall there are no back doors and no hiding places. Now it’s simply not possible to get around the filtering”. Stephen tells us that the migration to Smoothwall was hassle-free: “Smooth installation – the product is very intuitive and smart. Basically it does what it says on the tin!”
The IT team now has fewer headaches because Smoothwall’s straightforward interface allows the team to easily generate the reports that they need.
The team needed more than just the best technology, they needed the best support too — and they’re confident that they’ve found it: “What I like the best are the friendly, knowledgeable salespeople and tech people that really listen”.
Real-time, content aware web filtering technologies combined with next generation firewall give you The Web You Want. Developed in the UK.
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